Refund and Returns Policy
**Refund and Returns Policy – Battle Rope Australia**
Thank you for shopping with Battle Rope Australia. We hope you are satisfied with your purchase. However, if you are not entirely happy with your battle ropes or need to return them for any reason, we’re here to assist you. Please review our Refund and Returns Policy below for more information.
**1. Refund Eligibility:**
– To be eligible for a refund, you must initiate the return process within 30 days of the purchase date.
– The battle ropes must be in their original condition, unused, and in the same packaging as you received them.
– Any battle ropes that show signs of wear, damage, or altered packaging may not be eligible for a refund.
**2. Return Process:**
To initiate a return, please follow these steps:
– Contact our customer support team at [insert contact details] and provide your order information.
– Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
– Package the battle ropes securely to prevent damage during transit, and include the RMA number if provided.
– Ship the package to the address provided by our customer support team.
**3. Return Shipping Costs:**
– If the return is due to a product defect or an error on our part, Battle Rope Australia will cover the return shipping costs. Please contact our customer support team to arrange a prepaid shipping label in such cases.
– If the return is not due to a product defect or an error on our part, the customer will be responsible for the return shipping costs.
**4. Refund Processing:**
– Once we receive your returned battle ropes and inspect them for eligibility, we will process your refund within [number of days, e.g., 5 business days].
– The refund will be issued using the same payment method used during the original purchase.
**5. Non-Refundable Items:**
– Gift cards and promotional items are non-refundable.
**6. Exchanges:**
– If you wish to exchange your battle ropes for a different size or model, please follow the standard return process and place a new order for the desired item.
**7. Damaged or Defective Items:**
– If you receive damaged or defective battle ropes, please contact us within 48 hours of receipt. We will provide instructions on how to proceed, and either offer a replacement or issue a full refund, including return shipping costs if applicable.
**8. Change of Mind Returns:**
– If you decide to return the battle ropes due to a change of mind, the customer will be responsible for the return shipping costs. Once the return is received and inspected, Battle Rope Australia will issue a refund for the purchase price of the battle ropes, excluding the original shipping costs.
**9. Questions and Support:**
If you have any questions or need assistance with the return process, please contact our customer support team at [insert contact details]. We’re here to help!
**Note:** Battle Rope Australia reserves the right to amend this Refund and Returns Policy at any time without prior notice. Any updates or modifications will be posted on this page.
Thank you for choosing Battle Rope Australia. Your satisfaction is our priority!